my toy's broken!

[ickle_stace]

i bought a platinum rampant rabbit on tuesday, and its broken!

the rotating part has stopped rotating!

and no it's not the batteries, i've changed them!

i've not even had it a week, and i've only used it about 3 times!

it cost me a fortune, was kinda hoping it would last a bit longer than that, especially when the last time i used it was the only time i came from it!

 

[montrealgirl]

Batteries could be the problem...

I had one die on me a few months back after only a few weeks, in mid-session. I went back to the store and they told me I killed the motor because I used alkaline batteries (like Duracell or Energizer) and not the cheapo non-alkaline kind (like EverReady). That toy couldn't be repaired so I bought a new one and only use the non-alkaline batteries, and I've had no problems.

You'd think they would tell you this in the store.

 

[fr34k_n45ty]

I have yet to kill a toy yet except when my bf dropped it in the shower (that was a sad day) but when I bought my first on me bf was like just use the cheap batterays because they are made for work like that. the other ones are for cameras and tech toys and games.

I'm sorry to hear about your toy

 

[temp256]

As an electronics expert, this makes very little sense. The voltage difference between alkaline and carbon-zinc batteries is nil, but alkalines last longer and can supply a greater current. It must be a crappy motor. Cheap motors often burn out from continuous operation. Carbon-zinc batteries supply less current, so the vibrator is less powerful and less energy is converted to heat per time period.

It is the fault of the designers, not you. They probably weren't even using motors rated for a full duty cycle.

 

[BlueSugar]

are the beads on a track or free in the tube?

if they're on a track, the motor might be busted.

if they're free, they might need a little nudge/squeeze to get moving again.


never buy beads that are free in toys - unless you like slight sensation and frequent burn outs.

MUCH better on a track, less burn out rate as well, and stronger feel to them.

try and find japanese motors, stronger and last longer compared to american motors.

happy toyying

 

[phoenix1224]

I wouldn't bother taking it back where you got it... Most stores have a no return/exchange policy on toys (for obvious reasons).

I would recommend that (if you still have the package to get the address off of) you send it to the manufacturer along with your sales receipt and a letter explaining that it's broken and that you would appreciate it if they either exchange it for a new one or give you a refund.

 

[fr34k_n45ty]

phoenix1224 has a good point. i have never had a problem with calling or writing a company about a problem i had with an item. if they are a company that cares about it's customers you'll have no problems.

 

[Cathleen]

I broke the rotating part on one of my toys (I think I was asking too much from it ). I agree with temp256, my toys work better with alkaline batteries, they have a better 'vroom vroom' and do last longer.

I'm thinking I need to create a "Dead Batteries Society".

 

[SweetErika]

I had one die on me a few months back after only a few weeks, in mid-session. I went back to the store and they told me I killed the motor because I used alkaline batteries (like Duracell or Energizer) and not the cheapo non-alkaline kind (like EverReady). That toy couldn't be repaired so I bought a new one and only use the non-alkaline batteries, and I've had no problems.

You'd think they would tell you this in the store.

Pssst...all of those brands make alkaline, unless they were talking about "Heavy Duty" batteries, which would likely just give you a shorter life. I'm guessing they were simply trying to get out of it and/or get you to buy a new toy from them without hesitation by blaming it on your battery choice. A good seller would tell you if certain batteries were problematic at the time of sale.

Despite high prices, many (I might even go so far as 'most') of these toys are absolute junk made in the cheapest way possible. Some even advertise 'Japanese motors' falsely to build confidence. Icicle, I'd contact the seller, clearly state the issue, and ask them to remedy with it. If they refuse and you don't know who manufactured the toy, ask, and contact them. You may get somewhere if you're tenacious.

I've had two rabbits in the past five years. They are both nearly the same, cost under $20 including shipping, and the first one is actually still going after a lot of heavy use (though the top cover of the controller fell off and the control contacts can be touchy). They have separate controllers on a cord, and one of the reasons I'm convinced this is best is that it IS possible to take the cover off and troubleshoot or fix minor issues. They take 3 'C' batteries, and we've always used rechargeable, which have worked wonderfully. I agree with BlueSugar about the beads, though these have floating beads and I've never had a problem.

So, if you don't get anywhere with the store or manufacturer, you may want to consider buying a different style at a lesser price to give a little leeway should something happen. Research and ask for recommendations on the exact brands/models for a better shot at determining which are quality or junk.

 

[ickle_stace]

well its not my fault for using alkaline batteries, because they provided with me some alkaline batteries for free.

I bought it from Ann Summers and according to their website, they'll exchange products such as toys if they're faulty, and I've only had it a week

might take it back to the shop, it's not my fault its faulty, as far as i know i did nothing to break it. All I did was use it, and only about 3 times!

Maybe I should go in and ask them if I could return it before i do go and take it back?

 

[SweetErika]

well its not my fault for using alkaline batteries, because they provided with me some alkaline batteries for free.

I bought it from Ann Summers and according to their website, they'll exchange products such as toys if they're faulty, and I've only had it a week

might take it back to the shop, it's not my fault its faulty, as far as i know i did nothing to break it. All I did was use it, and only about 3 times!

Maybe I should go in and ask them if I could return it before i do go and take it back?

I wouldn't ask first, I'd just take it in and say, "I bought this last week and it broke all of a sudden. I'd like to exchange it for one that's free of manufacturer defects per your policy, please." My guess is if you're standing there with the toy and receipt in hand, they're more likely to give you what you're entitled to than if you call or go in and ask first.

 

[ickle_stace]

I wouldn't ask first, I'd just take it in and say, "I bought this last week and it broke all of a sudden. I'd like to exchange it for one that's free of manufacturer defects per your policy, please." My guess is if you're standing there with the toy and receipt in hand, they're more likely to give you what you're entitled to than if you call or go in and ask first.

true, it's just alot easier for me to go to my local shop while im at work and ask them, before i go finishing work early to travel to the one i actually bought it from. because carrying an ann summers bag at work might not look too good hehe

 

[SweetErika]

Good point. I'd probably put it in the Ann Summers bag, then tuck it in a purse, tote, or a different store's shopping bag.

 

[ickle_stace]

Good point. I'd probably put it in the Ann Summers bag, then tuck it in a purse, tote, or a different store's shopping bag.

ahhh, good thinking

I'll sort it out, thanks

I just feel so annoyed about it breaking, after using it so few times, it was great too! was just getting used to it and what feels good