I had this happen at scribed.
I wrote them and they took it down right away. I may have had to fill out a form, but it was something they had available and I just had to fill it out. It was a while ago, so I don't remember the exact details. I just looked about on their site until I found someone to write. Once I got a hold of someone, it was easy to get the process started and it happened quickly.
I signed the takedown form with my real name (I didn't know any better) and they posted a note that the story had been taken down by (and then the listed my real name).
I wrote them and asked them to remove my real name and insert Huck Pilgrim and they did it pretty quickly. I think to prove I was Huck Pilgrim, I just sent them email from my Huck Pilgrim account, pointed to the same book on my blog and at Amazon, and acted all indignant, lol.
Just write them to get the process started. Use your pen name to communicate with them, I think is best. They don't really care who you are, they just pull the shit down if you seem legit.
I have written them, and they insist they need things like name and address. I'm wondering if using a fake name will end up working then... though I worry about the legal issues that could come with that.
Either way, I have asked them how private the matter can be kept. Seeing where that takes me.
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